Problem Statement

Our client lacked the presence of a dedicated technologist, and subsequent technology team in the firm which resulted in multiple third party products being integrated within their ecosystem without a full understanding of the implementation requirements. They faced an issue wherein their chosen software vendors did not offer any integration services resulting in a poorly executed technology ecosystem. Our clients lack of a technology team also impacted their ability to test integrations on pat servers before taking it to production. Further, a lack of org wide buy-in to their chosen softwares resulted in wastage of financial resources and a broken sales and customer support process which further impeded their ability to match their growing ambitions.